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Brief Recommendations on the Public Delivery System

Focus Group on Improving the Public Delivery System, hosted by the Ministry of Finance

  1. ASLI would like to applaud the Ministry for embarking upon this public consultative approach, proceedings of which should however be made more publicly available. It is also recommended that other public stakeholders should be also considered in this consultation process before announcements are made on major decisions within the Public Delivery System.

  2. We commend action by the Government in implementing monitoring systems of the public delivery service such as PEMUDAH and MAMPU. Whilst work of these agencies is extremely important, it is recommended that an independent monitoring system is put into place. Such an independent body external to the Government will maintain a non-biased and non-partisan monitoring system and reporting.

  3. ASLI also recommends that performance review and evaluation measures on members of the public service delivery system and its relevant projects should be standardized and criteria made available publicly. Best practices from abroad can be implemented, such as extremely detailed quantitative tools to measure efficiency and performance, using econometric models. Such models can be taken from private sector consultancies, which use them on a regular basis, which have not yet been implemented within the public sector.

    Objectives should be to:

    • Ensure that the productive numbers of hours per paid employee is on its maximum productivity and efficiency level. This will solve problems of delays in approval time, as mentioned by several colleagues here today.

    • In the same light, it is recommended that there should be evaluation and review of the Return On Investment (ROI) of all Government projects. The output-input efficiency measure should be examined pre and post-project, especially so for projects that involve a large sum of public funds, for example large infrastructure projects around the country. Even consultation processes such as these should be evaluated to determine whether they are providing effective inputs to the system. These mechanisms must equally be measured.

    • It is also necessary to review whether a leaner civil service should be implemented. Malaysia has a ratio of 4.68% of its civil service to the population, one of the highest within the ASEAN region. In order to achieve maximum productivity from civil servants, a punish and reward system must be strictly adhered to on a performance basis.

  4. Finally, ASLI recommends that management of projects must be implemented well and efficiently. It was raised today that the Government seeks to continue focusing upon ICT. This move is certainly applauded. However, the ICT for land office administration, for example, is a contentious issue in point. The E-Tanah Project for example, was supposed to be fully implemented nationwide by year 2006, but the latest check shows that it will only roll out in 2008. It is important for Government agencies to ensure such timelines and deadlines are adhered to, especially when making public announcements.

Thank you for the opportunity given to ASLI to raise these points in improving the Government Public Delivery System.

Prepared and delivered by:

Tricia Yeoh
Kuala Lumpur
28th June 2007

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